Return and Refund Policy

If you receive a defective or damaged product, please contact us immediately on WhatsApp or write to us at sales@NethiMetai.com within 24 hours of delivery.

We will work diligently to find a solution that satisfies you, which may include a full or partial refund or a replacement product.

To expedite the resolution process, please include photos of the product, packaging, and invoice with your message.

Our team will review the case on priority and aim to provide a resolution within 2 business days.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion can cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Cancellation Policy
Hyderabad Deliveries:

Owing to our commitment to fresh and fast deliveries, we may not be able to guarantee cancellations or refunds for orders placed within Hyderabad

Please contact us on +918106414255 us as soon as possible, and we’ll do our best to accommodate your cancellation request, only if your order hasn’t been picked up yet

Pan-India Deliveries:

NOTE: All orders get shipped on the same day by 3:00 PM

For Pan-India orders, you can request cancellation by contacting us on WhatsApp on +91 8106414255 or write to us at sales@Nethimetai.com at least 3 hours prior to our daily order dispatch time of 3:00 PM

We’ll do our best to accommodate your cancellation request, only if your order hasn’t been picked up yet